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Frequently Asked Questions

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Freight Deal is the combination of freight rates, other charges & service terms which you receive on ShippingExchange website instantly or otherwise upon making a search or sharing a Freight Inquiry with us.

Freight Inquiry is the set of information & requirements about your shipment which you share with us by either filling the form under “Post Your Inquiry” section or telling our representative over the phone. A Freight Inquiry is considered by us as expression of your interest in getting freight deals from us.

No, all deals you receive are non-obligatory. However, we do expect you to work with the service providers if you like their proposition.

If Door-to-door option is not available in your country, please mention the same in “comments” section while posting your Freight Inquiry. You will be contacted by one of our representatives with our recommended transport/logistics partners. You can also call us on our support number for the same.

Please mention the custom clearance requirement in “comments” section while posting your Freight Inquiry. You will be contacted by one of our representatives with our recommended Custom House Agents (CHAs). You can also call us on our support number for the same.

Though Carriage of Goods by Sea Act (COGSA) applicable in certain countries protects you to certain extent, we recommend you discuss transit insurance with the goods carrier and your insurer to ensure you are covered to the level you want. If you need us to recommend you a company for marine insurance please mention the same in “comments” section while posting your Freight Inquiry. You will be contacted by one of our representatives with our recommended marine insurance partners. You can also call us on our support number for the same.

We work Monday-Friday and our support hours are 9.30 AM – 6.30 PM, Indian Standard Time. We are off on Indian Holidays. See list of Indian Holidays in 2016 Our languages of support are English & Hindi.

 

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